Terms of Purchase

These Terms of Purchase (“Terms”) govern purchases made through martieglobal.com (the “Site”), operated by martieglobal.com (“we,” “us,” or “our”).

By placing an order through the Site, you agree to these Terms, our Terms of Service, Privacy Policy, Shipping Policy, and Return and Refund Policy.

Please review these Terms before completing a purchase.

1. Eligibility

By placing an order, you confirm that you:

  • Are at least 18 years old or the age of majority in your jurisdiction
  • Have the legal capacity to enter into a binding agreement
  • Are authorized to use the selected payment method
  • Are not prohibited from purchasing the products under applicable law

2. Order Processing

Submitting an order constitutes an offer to purchase.

We reserve the right to refuse, cancel, or limit an order for reasons including:

  • Product unavailability
  • Pricing or product-description errors
  • Suspected fraud or unauthorized payment
  • Unusual order quantities
  • Shipping restrictions
  • Incorrect or incomplete customer information

An order is not considered accepted until payment has been processed and an order confirmation has been issued.

If we cancel an order after payment has been collected, we will issue a refund to the original payment method.

3. Product Information

We make reasonable efforts to present accurate product descriptions, images, colors, materials, dimensions, specifications, features, and prices.

However:

  • Product colors may appear different because of lighting, photography, and screen settings.
  • Dimensions and measurements may be subject to minor manufacturing tolerances.
  • Packaging, labels, accessories, or minor product details may occasionally vary from the images displayed without materially changing the product’s intended function.
  • Product information and specifications may be updated without notice.
  • Performance may vary depending on installation, environment, materials, maintenance, and the manner in which a product is used.

If a product is materially different from its description, contact us in accordance with our Return and Refund Policy. Nothing in these Terms limits consumer rights that cannot legally be excluded.

4. Product Use and Safety

Please read all product labels, assembly instructions, installation instructions, care information, specifications, and safety warnings before use.

You are responsible for determining whether a product is suitable for your intended purpose, space, surface, appliance, or environment.

Where applicable:

  • Follow all installation, assembly, cleaning, maintenance, and storage instructions.
  • Do not exceed stated weight, temperature, voltage, capacity, or operating limits.
  • Use appropriate tools, protective equipment, and professional assistance when reasonably necessary.
  • Keep small parts, packaging materials, electrical products, cleaning products, and potentially hazardous items away from children and pets.
  • Stop using a product if it becomes damaged, unstable, overheated, or otherwise unsafe.

Product information provided through the Site is for general informational purposes and does not replace professional, technical, electrical, construction, or safety advice where such advice is appropriate.

5. Pricing and Payment

Prices are displayed in the currency shown on the Site and may change without notice.

The price charged will be the price shown when your order is submitted, subject to correction of obvious errors.

You agree to provide accurate billing information and authorize us and our payment providers to charge your selected payment method for:

  • Product prices
  • Shipping charges
  • Applicable taxes
  • Other charges disclosed at checkout

If a pricing error affects your order, we may cancel the order and issue a full refund.

6. Shipping and Delivery

Processing and delivery estimates are provided for reference and are not guaranteed.

Delivery may be affected by:

  • Product availability
  • Carrier delays
  • Customs clearance
  • Severe weather
  • Public holidays
  • Incorrect shipping information
  • Circumstances beyond our reasonable control

Shipping times, fees, tracking, and delivery conditions are further explained in our Shipping Policy.

7. Product Availability

Product availability is not guaranteed.

An item may occasionally become unavailable after an order has been submitted. If this happens, we may:

  • Cancel the unavailable item
  • Notify you using the contact information provided
  • Refund the amount paid for the unavailable item

Other available items in the same order may still be shipped.

8. Cancellations and Order Changes

We begin processing orders promptly.

Requests to cancel an order or change shipping information must be submitted within 12 hours of placing the order.

We will try to accommodate your request, but cancellation or modification is not guaranteed after processing begins. Orders that have already shipped cannot be canceled or redirected.

9. Returns and Refunds

Returns and refunds are governed by our Return and Refund Policy.

Products that have been used, installed, assembled, washed, altered, or damaged after delivery may not qualify for return unless they arrived damaged, defective, or incorrect. Additional restrictions may apply to opened consumable or hygiene-sensitive products, customized goods, hazardous materials, gift cards, promotional items, and products clearly marked as final sale.

Nothing in this section limits any mandatory consumer rights available under applicable law.

10. Taxes, Customs, and Duties

You are responsible for applicable taxes, customs duties, import charges, VAT, or other governmental fees unless they are expressly included at checkout.

Customs requirements vary by destination. You are responsible for ensuring that products can be lawfully imported and used in your location.

11. Purchase Communications

By placing an order, you agree to receive transactional communications relating to your purchase, including:

  • Order confirmations
  • Payment notifications
  • Shipping and tracking updates
  • Delivery notices
  • Return and refund updates
  • Customer support messages

Transactional communications are separate from optional promotional marketing.

12. Personal and Household Use

Products purchased through the Site are intended for personal or household use.

You may not purchase products for unauthorized resale, fraudulent activity, or unlawful commercial distribution.

We may limit or cancel orders that appear to be placed by resellers, distributors, or other unauthorized commercial purchasers.

13. Limitation of Liability

To the fullest extent permitted by applicable law, martieglobal.com will not be liable for indirect, incidental, special, or consequential losses arising from a purchase or use of a product.

Nothing in these Terms excludes or limits liability or consumer rights that cannot legally be excluded or limited.

14. Governing Law

These Terms are governed by applicable law, without regard to conflict-of-law principles.

Any mandatory consumer protections available in your place of residence will continue to apply where required.

15. Changes to These Terms

We may update these Terms from time to time.

The updated version will be published on the Site. Changes apply to purchases made after the revised Terms become effective unless applicable law requires otherwise.

16. Contact Information

If you have questions about these Terms of Purchase, contact us:

Website: martieglobal.com
Email: service@martieglobal.com
Phone: +1 (951) 631-8110