Shipping Policy

At martieglobal.com, we believe shopping for practical home and everyday essentials should feel simple—from finding useful products to receiving them at your door. This Shipping Policy explains how we process, ship, and deliver your order.

Our Shipping Approach

martieglobal.com offers home, household, lifestyle, and everyday-use products selected to make daily routines simpler and more convenient.

Many products are shipped directly from trusted manufacturing partners and global fulfillment centers. This direct-to-customer approach allows us to:

  • Offer a wider selection of practical home and lifestyle products
  • Keep prices accessible
  • Reduce unnecessary storage and handling
  • Deliver products to customers worldwide

1. Processing Time and Shipping Fee

Every martieglobal.com order is carefully processed and packaged before shipment.

Processing time:
Please allow 2–4 business days for order processing, quality checks, and packaging.

Peak seasons:
Processing may take up to 5 business days during holidays, promotional events, or other high-volume periods.

Shipping fee:
We charge a flat shipping fee of $5.99 USD per order, regardless of destination.

Business days do not include weekends or public holidays.

2. Estimated Delivery Times

Delivery times vary depending on your destination and local shipping conditions.

Destination Estimated delivery time
United States 10–15 business days
Canada, United Kingdom, and Australia 11–16 business days
Rest of the world 15–20 business days

Delivery estimates begin after your order has been processed and shipped.

These timeframes are estimates and are not guaranteed. Carrier delays, customs clearance, severe weather, holidays, and other circumstances outside our control may affect delivery.

3. Order Tracking

Once your order ships, you will receive a shipping confirmation email containing your tracking number.

Please note:

  • Tracking information may take 1–3 business days to update after a shipping label is created.
  • A temporary lack of tracking updates does not necessarily mean the package has stopped moving.
  • Some orders may be delivered in separate packages and have multiple tracking numbers.

4. Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, or processing fees charged by the destination country.

Unless otherwise stated at checkout:

  • Customs duties and import taxes are not included in the product price or shipping fee.
  • Any applicable charges are the customer’s responsibility.
  • martieglobal.com is not responsible for customs charges or delays caused by customs clearance.

Import requirements vary by country. We recommend checking your local regulations before ordering.

5. Order Changes and Cancellations

We begin processing orders promptly.

If you need to cancel your order or change your shipping information, contact us within 12 hours of placing your order:

Email: service@martieglobal.com
Phone: +1 (951) 631-8110

We will try to accommodate your request, but changes and cancellations are not guaranteed once processing has started.

After an order has shipped, its address cannot be changed.

6. Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

martieglobal.com is not responsible for delivery problems caused by:

  • Incorrect or incomplete addresses
  • Missing apartment or unit numbers
  • Incorrect postal codes
  • Refused deliveries
  • Failure to collect a package

Additional shipping charges may apply if an order must be resent.

7. Lost or Damaged Packages

Damaged Items

If your order arrives damaged, contact us within 72 hours of delivery.

Please provide:

  • Your order number
  • Clear photos of the damaged product
  • Photos of the packaging and shipping label

Once the issue has been reviewed and approved, we will provide an appropriate resolution, such as a replacement or refund.

Packages Lost in Transit

If the shipping carrier confirms that your package was lost in transit, please contact us. After verification, we will arrange a replacement or another appropriate resolution.

Packages marked as delivered by the carrier are not considered lost in transit. If tracking shows “delivered” but you cannot locate the package, please check with household members, neighbors, building management, and the local carrier before contacting us.

8. Delivery Delays

Shipping delays may occur because of:

  • Carrier disruptions
  • Customs inspections
  • Severe weather
  • Public holidays
  • High-volume periods
  • Incorrect shipping information
  • Events beyond our reasonable control

We will assist where possible, but we cannot guarantee delivery on a specific date.

9. Contact Us

For questions about shipping, delivery, or tracking, contact us:

Website: martieglobal.com
Email: service@martieglobal.com
Phone: +1 (951) 631-8110

If you have already placed an order, include your order number so we can assist you more efficiently.