Return and Refund Policy

At martieglobal.com, we want you to shop with confidence. This policy explains how returns and refunds are handled for home, household, lifestyle, and other general merchandise purchased through our website.

1. Return Eligibility

We offer a 180-day return policy, which means you have 180 days after receiving your order to request a return.

To qualify for a return:

  • The item must be unused, unopened where applicable, and in its original condition.
  • All original seals, labels, accessories, manuals, and protective packaging must remain intact.
  • The item must be returned in its original packaging.
  • A receipt or proof of purchase is required.

Products that have been used, installed, assembled, washed, altered, or damaged after delivery generally cannot be returned unless they arrived damaged, defective, or incorrect. This voluntary return policy does not limit any rights you may have under applicable consumer-protection laws.

2. How to Start a Return

To request a return, contact us at:

Email: service@martieglobal.com
Phone: +1 (951) 631-8110

Please provide your order number, reason for the return, and clear photos if the product is damaged, defective, or incorrect.

If your return is approved:

  • We will provide return instructions and the appropriate return address.
  • You may be asked to provide additional photos or information.
  • The item must be returned according to the provided instructions.

Important: Items returned without prior authorization may not be accepted.

3. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If your product is damaged, defective, missing components, or different from what you ordered, contact us promptly.

Please include:

  • Your order number
  • A description of the issue
  • Clear photos or video showing the product and the issue
  • Photos of the packaging and shipping label, when possible

We will review the issue and provide an appropriate solution, which may include replacement parts, a replacement product, or a refund.

4. Non-Returnable Items

Unless required otherwise by applicable law, the following items cannot be returned:

  • Items that have been used, installed, assembled, washed, or altered
  • Products with broken or removed hygiene, safety, or tamper-evident seals
  • Opened consumable, perishable, or hygiene-sensitive products
  • Personalized, customized, or made-to-order products
  • Hazardous materials, flammable liquids, gases, or other restricted products
  • Items damaged through misuse, improper installation, neglect, or ordinary wear and tear
  • Items missing original packaging, accessories, manuals, labels, or components
  • Items returned more than 180 days after delivery
  • Gift cards
  • Free gifts, promotional items, or products clearly marked as final sale

If you are unsure whether your item qualifies, contact us before returning it.

5. Exchanges

We do not offer direct exchanges.

If you would like a different product, size, color, style, or variation:

  • Request a return for the original item.
  • Wait for the return to be approved.
  • Place a new order for the item you want.

6. European Union 14-Day Right of Withdrawal

If your order is delivered within the European Union, you generally have the right to cancel or return it within 14 days of delivery without providing a reason, subject to applicable legal exceptions.

The product should be returned in its original condition with all accessories, components, manuals, and packaging, together with proof of purchase. You may inspect the product only to the extent reasonably necessary to determine its nature, characteristics, and functioning.

Certain products may be excluded from the right of withdrawal, including personalized or made-to-order goods, rapidly perishable goods, and sealed goods that are not suitable for return for health-protection or hygiene reasons once the seal has been opened.

This section does not affect any additional rights available to you under applicable European Union consumer law.

7. Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved.

If approved:

  • The refund will be issued to your original payment method.
  • Please allow up to 10 business days for us to process the approved refund.
  • Your bank or payment provider may require additional time to post the refund to your account.

If more than 15 business days have passed since your refund was approved, please contact us.

8. Return Address

Do not return products without first contacting us.

Once your return is approved, we will provide the appropriate return address and complete shipping instructions.

Returns sent to an unauthorized address may not be accepted or refunded.

9. Contact Us

Website: martieglobal.com
Email: service@martieglobal.com
Phone: +1 (951) 631-8110